I created this manual for a nonprofit educational organization located in Seattle, WA.
The audience for the manual is the organization’s Administrative Assistant/Database Manager (AA/DBM). Additional users of the manual include the General Manager, to whom the Administrative Assistant/Database Manager reports, and the organization’s Founder.
I worked with the Founder and the General Manager to create the first draft of the manual, and then collaborated with the recently-hired AA/DBM during her onboarding and training period to document additional procedures.
The Table of Contents lists main job functions by chapter, and hyperlinks enable the user to jump directly to a chapter or page of interest. Information is presented in short paragraphs and bulleted lists for ease of reference, and important checklists are denoted by a checkmark icon.